FAQs

• 1Can I order less than the minimum quantity specified?

  Yes, some of our manufacturers allow you to order upto ½ of the minimum quantity specified.  Orders with less than minimum quantities are subject to additional charges.  Call our office for additional details.

• 2Can I order products from EmbroidMe online?

  Absolutely. Our online store contains a wide variety of apparel and promotional merchandise but with over 850,000 different items, please contact us for a personalized consultation. 

• 3Do I have to buy a product from EmbroidMe in order to have it customized?

  No. You may walk into any EmbroidMe franchise with your own apparel and EmbroidMe will be happy to provide you with quality custom embroidery. 

• 4Is Shipping included in the per unit rates?

  Prices do not include shipping charges. All products are shipped F. O. B. factory. Freight will be prepaid and added to your invoice.

• 5What are Overruns / Under runs?

  Due to imprinting process, quantity shipped over or under 10% of the quantity ordered and billed accordingly.

• 6What do the per units rates include?

  Prices are per piece based on quantity ordered. Normally, prices include a one color one location imprint. Pricing is subject to change without prior notification. Please call our office for verification and a formal proposal.

• 7What forms of payment do you accept?

  You can make the payment by cash, check, Discover, Visa, Master Card or American Express. We do accept Purchase Orders from Major Corporations, Government.

• 8What is Camera Ready Artwork?

  Camera-ready artwork is any professionally prepared black and white rendering of your logo, emblem, line art or copy. The quality of your imprint depends upon the quality of artwork supplied to us! Artwork can be submitted via E-Mail, by Mail on disk (CD or thumb drive) or FTP (File Transfer Protocol). Laser copies of 1200 DPI resolution are also acceptable.  
  
  Artwork can be accepted from the following programs:
  

  • Adobe Illustrator - AI 9 or higher
  • CorelDraw - Any version; please include fonts or covert all text curves. Any embedded jpegs must be 600dpi or higher at 100% final size or larger.
  • Photoshop - All EPS, TIFF files (layered if possible). They must be 600 dpi or higher at 100% of final size or larger.

  
  Please Note: Vector Art is preferred. It provides the best quality and allows images to be resized without loss of sharpness and detail.
  
  If you don't have camera ready art, our art department can prepare your artwork, please email / fax or call for quotation.

• 9What is the Standard Production Time?

  Normal production time for most embroidery jobs is around 5 working days. Rush service is somestimes available at no additional charge. Please call us for availablility.

  Normal production time for screen printing is 7-10 working days. Rush service is availble. There might be a slight rush charges involved. Please call to check availablity.

  Normal production time for most promotional products is 1 to 3 weeks. This does not include shipping times. Most orders are shipped ground but can be expidited for an additional charge. Rush service is available.  Certain products are available at a faster turnaround times; let us know what you are looking for and we'll search our vast network of manufacturers to find you thr right product, delivered on time and at a reasonable price. We even have access to items that can ship the same day when submitted with artwork before 11am.

• 10What's the minimum order of a custom embroidery job from EmbroidMe?

  There are no minimums for embroidery, direct to garment printing, tackle twill and vinyl lettering jobs. For screen printing the minimum is 12 pieces for up-to 4 colors per location. Promotional product minimums are set by the manufacturers. Our store can customize any job, no matter how large or small.